Terms and Conditions

These terms and conditions, including any amendments to same ("Terms") set out the various rules and procedures that apply when You register, access and use the Platform, create and maintain an Account with Us. The Rules of Mahzooz (“Rules”) attached under Annex 1, set out the various rules and procedures that apply.  

For the avoidance of doubt the Mahzooz Draws are no longer in operation, since 1^st January 2024, and our activities, since that time, have been limited to assisting with customer service and Withdrawals. It has now been over one year since we ceased operations and the time has come whereby we now need to close our Online Services, in the UAE, on 31^st August 2025 at 6pm Gulf Standard Time (GST) (the “Closure Date”).  We shall continue assisting with Withdrawals until the Closure Date. 

Please disregard any reference in these Terms and Conditions or Rules or Additional Policies in as much as they refer to, but not limited to adding Credit, Purchase or entering or Account Registration or Winning or any activity whatsoever in relation to the participation in or operation of the Draws, as these are no longer relevant.  Our only relevant activities are those related to Withdrawals.

The Withdrawals 

Please note that all associated withdrawal charges/fees in connection with the above-mentioned Withdrawals (the “Withdrawal Fees”) must be paid by You and we urge You to ascertain all and any Withdrawal Fees prior to making Your Withdrawal.

By accessing and using the Platform, creating, accessing and maintaining an Account with Us,  You agree to comply with and to be bound by these amended Terms including the Rules and Additional Policies, all of which are solely and exclusively governed by the laws in force in the Emirates of Abu Dhabi (UAE) and the Federal Laws of the United Arab Emirates. We have also issued the Additional Policies and We recommend that You read and understand each of these before using and accessing the Platform, Copies of the Additional Policies can be found on the Online Services.

These Terms and Additional Policies constitute the entire agreement ("Agreement”) between You and Us in relation to You accessing and using the Platform, and the management of the e-wallet. The Additional Policies are hereby incorporated into and form part of these Terms and by accepting these Terms, you agree to be legally bound by these amended Terms and Additional Policies.

1.     In these Terms, all capitalised words and expressions shall have the following meanings:

Account	An on-line account maintained by a Participant on the Central Computer System which contains a Participant’s personal information and all other relevant details necessary to enable the Participant to withdraw their Outstanding Balance.
Additional Policies	The Privacy Policy and the Cookies Policy.
AED	United Arab Emirates Dirham, the lawful currency of the United Arab Emirates.
App	The Mahzooz mobile application
Authorised Financial Institution	Any banking organization, exchange house, or financial institution authorized by the Manager to transact the Withdrawals.
Central Computer System	The computer systems used by the Manager from time to time to, amongst others, manage Mahzooz, administer Accounts, facilitate the  Withdrawal of Outstanding Balances.
Content	Any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, the Platform.
Cookies Policy	The Mahzooz Cookies Policy, a copy of which can be located on the Online Services.
Customer Support	Mahzooz customer support, which can be contacted toll free from within the UAE on 800 5825 or +971 4 588 0100 from outside the UAE or by emailing customer.support@mahzooz.ae.
Mahzooz	Mahzooz The now ceased Grand Draw and  Raffle, erstwhile managed from the UAE., the result of which was determined by a Draw.
Manager, We or Us	EWINGS LLC, a limited liability company incorporated in the Emirate of Abu Dhabi acting in its role as the appointed operator of Mahzooz.
Online Services	The App and Website.
Outstanding Balance	Any remaining balance in the User Account since the closure of all Draw operations by Mahzooz.  Previously held in two wallets, these balances have been merged by Us in order to streamline the Withdrawal process (User can seek breakdown of the Outstanding Balance, should they choose to do so by contacting our Customer Support).
Participant, You or Your	A member of the public who owns an Account with Mahzooz
Password	The alphanumeric and special character identifier used by a Participant to identify themselves when accessing their Account.
Privacy Policy	The Mahzooz Privacy Policy, a copy of which can be located on the Online Services.
Rules	The Rules for Mahzooz, a copy of which can be located under Annex 1 to these Terms or on the Online Services.
Syndicate	A group of players who add Credit, purchase a Product and Enter a Draw together and share any Prize in proportion to the contribution of each group member.
Terms	These Mahzooz Terms and Conditions including the Rules and the Additional Policies.
UAE	The United Arab Emirates.
Website	Mahzooz’s website located online at www.mahzooz.ae (or such other address as may be advised from time to time).

2.     Unless the context otherwise requires, words in the singular shall include the plural and, in the plural, shall include the singular.

3.     Any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

4.     In the event of any conflict or inconsistency between the various documents set out above, the order of precedence is: (1) these Terms; (2) the Privacy Policy; and (3) the Cookies Policy.

5.     In the event of any conflict or inconsistency between the English and Arabic translations of these Terms, the English version of these Terms shall prevail to the extent of the inconsistency.

1.     The Online Services are owned and operated by Us..

2.     You may contact Us by telephoning Customer Support toll-free from within the UAE on 800 5825 or +971 4 588 0100 from outside the UAE or by emailing customer.support@mahzooz.ae .

1.     Eligibility

2.     Using Your Account

1.     Except where restrictions on withdrawal apply (such as verification and security checks) You may withdraw from Your Outstanding Balance by 6pm Gulf Standard Time (GST) on the 31^st August 2025 (the “Closure Date”)

 

2.      You must, however, a) ascertain any relevant bank charges prior to Withdrawal as any Withdrawal will be subject to all associated Withdrawal charges/fees and b) do so prior to the Closure Date. Any funds not withdrawn from Your Outstanding Balance prior to the  Withdrawal Deadline will be forfeited.

3.     Any request to withdraw must use the total available funds in Your Outstanding Balance at the time the request is made. 

4.     All Withdrawals, will be via bank wire transfer, authorized Financial Institution, and/or authorized exchange house. You shall bear any costs associated with withdrawing Your Outstanding Balance and We shall not be responsible for any associated or additional costs incurred during the process of Withdrawal.

5.     Withdrawal requests will be subject to any relevant security checks and withdrawal rules in place at the time of processing, including, but not limited to, applicable fees and any additional verification checks.

6.     An administration charge (or currency equivalent) may be levied on withdrawals at authorized Financial Institutions outside of the UAE and We will not be liable for any such administration charges (including but not limited to foreign exchange charges) incurred as a direct result of such overseas withdrawal, for avoidance of doubt, You are liable for any and all associated Withdrawal charges/fees.

7.     Please be advised that we are unable to make any payments by cheque, postal order, or similar means of payment.

8.     We keep all funds in a separate dedicated account. This dedicated account is independent and is not comingled with the Manager’s other operating funds.

9.     Previously on Our Platform, in order to withdraw your funds, there was a “minimum withdrawal amount” of AED 36. This has now been waived to be fair to all Account holders with amounts less than 36 who wish to withdraw all of their Outstanding Balance, however, all associated Withdrawal charges/fees related to any Withdrawal, regardless of the amount, will be paid by You

1.     We may, in Our absolute discretion, terminate, vary or suspend access to Your Account, or Your ability to make a Withdrawal from Your Outstanding Balance immediately and without notifying You in advance if:

2.     . Failure to withdraw the Outstanding Balance prior to the Closure Date shall result in forfeit of the Outstanding Balance.

3.      You shall bear any costs/charges/fees associated with the Withdrawal process and We shall not be held responsible for any associated costs incurred in relation to the Withdrawal process. 

4.     We reserve the right to take one or more of the following actions if you breach these Terms.

5.     We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms.

1.     If You wish to close Your Account, you may do so at any time by accessing the "My Account" section of the Online Services. Closing Your Account will result in the removal of Your information (including the deletion of any Favourites you have created). Closing Your Account will also remove access to any areas of the Platform that require an Account for access. Note, that your personal data will be stored in accordance with the terms of the Privacy Policy.

2.     If you do not have any Outstanding Balance You do not need to formally close Your Account as this will be done automatically on closure of the Website.  

1.     Access to the Online Services is free of charge and it is Your responsibility to make any and all arrangements necessary in order to access the Online Services. There is no guarantee that the Online Services will display correctly on all devices it can be viewed on.

2.     Access to the Platform is provided "as is" and on an "as available" basis, and to the fullest extent permitted by law, We disclaim all warranties.

3.     We may alter, suspend, or discontinue the Platform (or any part of it) at any time, for any reason and without notice. We will not be liable to You in any way if the Platform (or any part of it) is unavailable at any time and for any period, even indefinitely.

4.     You acknowledge that there are certain jurisdictions within which it is unlawful to access the Online Services.

5.     You warrant and undertake that You will only use Your Account, or otherwise use the Online Services in accordance with these Terms, in a lawful matter and, in particular, without limitation:

6.     You agree to indemnify and hold harmless Us against any and all claims, demands, proceedings, losses, expenses, damages, and costs, including legal costs, however arising, due to or arising out of, without limitation, Your wrongful or negligent use of Your Account,  or breach by You of these Terms- (including Rules).

7.     Any and all Content included on the Platform and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable intellectual property laws and treaties.

8.     You may not reproduce, copy, distribute, sell, rent, sub-license, store, or in any other manner re-use Content from the Platform unless given express written permission to do so by Us. You agree, to the maximum extent permitted by law, not to reverse engineer or decompile (either in whole or in part) any software used in connection with the Platform and/or the provision of Mahzooz.

9.     Unauthorized attempts to upload information or change information contained on the Platform, including unauthorized alterations to the wording of any online forms available on the Platform strictly prohibited and will render the form or information invalid.

1.     We exercise all reasonable skill and care to ensure that the Platform is secure and free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect Your hardware, software, data or other material that occurs as a result of Your use of the Platform, or any other site referred to on the Online Services.

2.     You are responsible for protecting Your hardware, software, data and other material from viruses, malware, and other internet security risks.

3.     You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via the Platform. Nor should you attack, scan or deliberately reverse engineer the Platform by any means or attempt to gain unauthorized access to any part of the Platform, the environment on which the Platform is stored, the Central Computer System or any other server, computer, or database connected to or serving the Platform.

1.     Nothing on the Platform constitutes advice on which You should rely. It is provided for general information purposes only.

2.     Insofar as is permitted by law, we make no representation, warranty, or guarantee that the Platform will meet Your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

3.     We make reasonable efforts to ensure that the Content on the Platform and communications is complete, accurate, and up to date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up to date and note there may be errors, omissions and typographical errors contained in the material provided. We make no commitment to update such information. Changes may be made periodically to laws, regulations, rules, and similar materials; these changes may or may not be incorporated in any new materials on the Platform, including the Terms. If You have obtained information on Mahzooz from a source other than Us, be aware that data can be altered after its original distribution.

4.     By using the Platform, you expressly agree that use is at Your sole risk. We do not warrant that the Platform will be uninterrupted or error free.

5.     The Platform, any communication by or on behalf of Us, and the information contained therein, is directed only at persons who hold an Account. They are not meant to entice or encourage ineligible Participants to create an Account, purchase Credit, purchase Products or Enter a Draw and are not an offer or invitation by the Manager to any person to do so.  Our Draw operations are no longer in operation.

6.     You agree that neither We nor Our parent companies, subsidiaries, affiliates, partners, or licensors will be responsible or liable in contract, warranty or in tort (including negligence) for any (a) interruption and/or removal or deletion to or of the Platform and the business (b) access delays or access interruptions to the Website or Platform; or its permanent deletion (c) data non-delivery, missed delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Website, Platform; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, Platform, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.

1.     Except to the extent that liability cannot be excluded by law, We will not be liable for any loss or damage, whether foreseeable or otherwise, You suffer as a result of Your use of or reliance on any information provided on the Platform, including, but not limited to, any loss or damage arising out of, the Withdrawal or attempted Withdrawal of the Outstanding Balance. 

2.     In addition, We will not be liable to You for any loss or damage suffered by You arising from:

3.     You acknowledge and agree that in accepting these Terms You do not rely on, and shall have no remedy in respect of, any statement, representation, warranty (in each case whether negligently or innocently made) or understanding of any person whether or not that person is a party to these Terms. To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied).

4.     Nothing in these Terms excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. Further, nothing in these Terms seeks to exclude or limit Your legal rights as a consumer.

1.     The reasonable exercise by Us of any discretion provided for by these Terms will be final and legally binding.

2.     If any provision (or part of a provision) in any of these Terms is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not make the other provisions void or unenforceable. Both You and Us shall engage in good faith discussions to ensure that the specific provision is enforceable.

3.     You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Terms. Any assignment or transfer by You will be null and void. We may assign or transfer Our rights and/or obligations under these Terms in whole or in part to any third party at Our sole discretion.

4.     Except if We assign or transfer Our rights and/or obligations under these Terms, a person who is not a party to these Terms has no rights or otherwise to enforce any provision of these Terms.

We may amend these Terms (Rules and the Additional Policies) from time to time. Such amendments, modifications or changes will be applicable and contractually binding with effect from the date of their publication on the Online Services or on notification to You that a change has taken place, whichever is sooner and will apply after the date on which the changes become effective, and/or before that date if reasonable in the circumstances. Notification will be by email, website notification, or any other form of communication reasonably decided by Us. You agree that You will be bound by the changes when You next access Your Account, after the changes have become effective, or (where relevant) when You expressly accept the changes, whichever takes place first.. If You do continue to use the Platform, We are entitled to assume that You have accepted them.

All disputes arising under this Terms (including the Rules and Additional Policies) shall be governed by and interpreted in accordance with the laws in force in the Emirate of Abu Dhabi – United Arab Emirates (UAE), and the Federal Laws of the United Arab Emirates, without regard to principles of conflict of laws. Any dispute arising out of or related in any manner to the execution, interpretation or content of this Terms shall be finally resolved by means of arbitration in accordance with the rules of Arbitration of Abu Dhabi Commercial Conciliation & Arbitration Centre (ADCCAC), United Arab Emirates (UAE). The seat of Arbitration shall be Abu Dhabi, in the Emirate of Abu Dhabi - UAE, before a panel of three arbitrators, and the language of the arbitration proceedings shall be English. The arbitrators shall be selected by application of the rules of ADCCAC, whereby each Party shall nominate one arbitrator, and ADCCAC to nominate the presiding arbitrator where the two selected arbitrators are unable to agree upon the presiding arbitrator. No party to this Terms will challenge the jurisdiction or venue provisions as provided in this provision.

Version Number: 5.0
Issue Date: 

 

ANNEX 1: Rules for Mahzooz

These Rules for Mahzooz (“Rules”) set out the various rules and procedures that apply These Rules and the Additional Policies constitute the entire Agreement between You and Us in relation to You. The Additional Policies are hereby incorporated into and form part of these Rules and by Entering a Draw, You agree to be legally bound by the Rules and Additional Policies.

1.                 We disclaim any and all liability, including any express or implied warranties, whether oral or written, to any Syndicate Members. By Entering a Draw, You acknowledge that no representation has been made by Us that We shall be responsible for or have any liability whatsoever for any purported claim from a Syndicate Member. For the avoidance of doubt, We will only be liable for any valid claim made by the registered holder of the Account.

2.                 We may amend Our Rules from time to time. Such amendments, modifications or changes will be applicable and contractually binding with effect from the date of their publication on the Online Services or on notification to You that changes have taken place, whichever is sooner. Notification will be by email, Website notification, any pop up notifications on the Mahzooz website, or any other form of communication reasonably decided by Us. You agree that You will be bound by the changes when You next access Your Account.

3.                  If at any time You decide that You do not agree with the Rules You should close Your Account. If You do continue to use the Platform, We are entitled to assume that You have accepted them.

Version Number: 7.0
Issue Date: 28^th February 2025